The shop or agent staff will guide you through the process and update your line.Request assistance with updating your Safaricom line.Visit the shop or agent location with your identification documents.Locate the nearest Safaricom shop or agent using the Safaricom store locator on their website or by asking for directions.You can visit these locations to update your Safaricom line. Safaricom has an extensive network of shops and agents throughout Kenya. Safaricom’s customer care representatives will guide you through the process and may require you to provide your identification documents.Ĭustomer care updates are ideal for those who prefer face-to-face assistance and support during the update process.Request assistance with updating your line.Dial 100 on your Safaricom phone or visit a Safaricom shop.If you prefer personal assistance, you can update your Safaricom line through the Safaricom customer care team. Online updates are ideal for customers who prefer a self-service approach and want to avoid visiting physical locations. Once the update is complete, you’ll receive a confirmation message.
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